VDC Customer Service
804-328-3232 ext. 0
Hours: 8:00 - 4:45 M-F
VDCCustomerCare@dgs.virginia.gov
Virginia Distribution Center
Savings and Service Since 1960
Serving the
Commonwealth of Virginia
VDC
Customer Service
Have a question? Call
VDC Customer Service
804-328-3232 ext. 0
Hours: 8:00 - 4:45 M-F
VDCCustomerCare@dgs.virginia.gov
Ordering from VDC
1. Who can order from VDC?
The Virginia Distribution Center (VDC) is the cooperative procurement and distribution center for government entities. The VDC only serves Commonwealth of Virginia governmental agencies, mental health and correctional institutions, universities and colleges, localities, and political sub-divisions.
If you have a question regarding eligibility, please call us at 804-328-3232 ext. 0 or send us an email at: VDCCustomerCare@dgs.virginia.gov
2. How do I order from VDC?
Orders to the VDC can be processed through either the VDC's punch-out catalog within eVA or the VDC Web Order system (VWOS). If you do not have access to eVA and you are a state employee, contact your Purchasing Director to request this access. Local governments, public schools, or public bodies can register to use eVA at https://evalocalgov.dgs.virginia.gov or you can place electronic orders through our VDC Web Order System. Please call us for details on how to get signed up and place your first order or see our tutorials.
3. What do I do if the VDC is out of stock?
Please contact our Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov.
4. How do I find out if an item is in stock before I place an order?
You can contact the VDC Customer Service at VDCCustomerCare@dgs.virginia.gov and we will check for product availability, however, we cannot hold products since they are sold on a first come first serve basis.
5. How can I find out when an item will be back in stock?
Please contact the VDC Customer Service at VDCCustomerCare@dgs.virginia.gov.
6. How can I check the status of my order?
Please contact our Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov
7. Does VDC offer price discounts for larger order quantities?
To benefit the Commonwealth, the VDC achieves its discounts through volume buying. These discounts are factored into our pricing structure to ensure maximum benefit to all of our customers.
8. Can I pick up my order from VDC?
Yes, VDC pickup hours are 8:00 AM to 3:00 PM, Monday thru Friday. Please be sure to put a comment on your order indicating you wish to pick it up. Include agency contact and phone number on all orders. Orders can generally be processed and available to accommodate the requested pickup date. VDC will contact the person listed on the order as soon as it is ready for pickup.
9. What are my options if I need an emergency order?
Please contact our Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov to discuss what products are needed, the next available delivery time, and if any additional delivery charge may be incurred. Special accommodations can also be made to pick up the order at the VDC.
Shipping and Delivery
1. How can I find out when my order will be delivered?
Please contact our Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov
2. Do I have to pay for delivery? How much is shipping?
The VDC's policy is to pay freight charges for orders from all state agency customers. For all other customers, orders greater than a certain dollar threshold will not be charged freight costs. Orders smaller than the threshold might incur charges. Please contact our Customer Service Team at
804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov for more details on freight charges.
3. How can I handle discrepancies with my delivery?
The driver making your delivery from the VDC is required to assist in checking your order. He or she shall note any overage, shortage, or damage at the time of delivery and contact the VDC Customer Service Team at 804 328-3232 ext. 0 immediately for an exception number. In the event the driver cannot reach the VDC, a telephone call to his or her dispatcher is required.
Products
1. How can I get MSDS sheets?
MSDS sheets can be printed from the VDC Catalog by clicking on the 
symbol associated with the item number.
2. How do I get the VDC to stock a new item?
Contact the VDC by email at VDCCustomerCare@dgs.virginia.gov or attend one of the VDC advisory meetings to discuss potential new items. We hold Food Management Council and Housekeeping Products Advisory Committee meetings quarterly. All customers are welcome to attend these meetings. Please see the VDC News page for meeting dates.
3. How can I find out the price of an item?
Please go to the VDC Catalog to view detailed item descriptions and up-to-date prices.
4. How do I find out how a product is packed?
Please go to the VDC Catalog to view detailed item descriptions and up-to-date prices.
5. Why do product brands change?
The majority of VDC commodities are purchased under long term contracts. This provides a consistent product and brand over the length of the contract. When contracts are rebid, they can be awarded to different vendors with potentially different product brands. The items that are not purchased on long term contracts are purchased using general product specifications. These are items, especially food products, which have a price-volatile nature and vendors are not willing to guarantee a consistent low price over a long term. Those items may change brands, but the products will meet the same performance standards.
6. Does VDC buy graded products?
Many of the food products that the VDC buys are USDA graded to assure that quality meets specifications.
7. Why is the invoice price for an item different than what it was when I placed the order?
The VDC constantly monitors the marketplace for quality goods at great prices. Sometimes prices change as new spot purchases and contracts are negotiated. The price is determined by the most current purchase cost of each item at the time that your order is submitted and approved.
8. Can I order paints that are not listed in the VDC catalog?Yes. The VDC keeps an inventory on hand of certain paint colors, which are called stock colors. Colors other than VDC stock colors can be ordered and shipped to the customer. These special orders require a minimum purchase of 24 gallons in the 4/1 gallon cases (6 cases) or 25 gallons in the 5 gallon pails (5 pails). This includes specialty paints, such as Direct to Metal (DTM), epoxies, and odor free water based paints. Please contact our Customer Service Team at 804-328-3232 ext. 0 or VDCCustomerCare@dgs.virginia.gov to place a special order for any paint color not listed in the VDC Catalog.
Non-stock colors in quantities less than the special order minimums above can be processed directly by a Sherwin Williams retail location closest to the customer with VDC approval. The contractor will supply the paint at a substantial discount from the regular list price. Individual pricing varies per color formulation and finish.
The paint industry is phasing out oil-based paints. Because of this, some oil-based colors could become unavailable. The VDC will notify all customers as changes occur to item availability under the contract.
9. Does the VDC sell the Virginia and United States flag?
Yes, the VDC sells the Virginia and United States flag for both indoor and outdoor usage, in sizes 3' X 5' and 5' X 8' along with the necessary accessories for correct indoor display. The VDC also sells the POW/MIA flag. Use the keyword "FLAG" to search the VDC Catalog for a complete listing of these items.
Dispensers for Skin Cleansers and Sanitizers
Dispensers for the products listed are provided free of charge from the VDC for
customers who purchase these cleansers and/or sanitizers from us.
Product#
Product Description
Dispenser#
930100
Skin cleanser, liquid, general purpose, Kutol
930099
930102
Skin cleanser, liquid, antimicrobial, Kutol
930099
930104
Shampoo, hair & body, Kutol
930099
930106
Skin cleanser, foaming, general purpose, Kutol
930096
930109
Skin cleanser, foaming, antimicrobial, Kutol
930096
930690
Handwash, foaming plum #8812-03 3/1250 ml
930674
930691
Hand and shower wash, citrus foam, #8813-03 3/1250 ml
930674
930692
Handwash, foaming plum #1912-02 2/1200 ml
930671
930693
Handwash, foaming pomeberry #1916-02 2/1200 ml
930673
930694
Hand cleaner, foaming #5265-02 2/2000 ml
930675
930662
Sanitizer, hand, foaming non-alcohol purell #8802-03 3/1200 ml
930670
930663
Sanitizer, hand, gel purell #8803-03 3/1200 ml
930670
930664
Sanitizer, hand, foaming purell #8804-03 3/1200 ml
930670
930665
Sanitizer, hand, gel purell #1903-02 2/1200 ml
930672
930666
Sanitizer, hand, foaming purell #1904-02 2/1200 ml
930672
Contractor Provided Services
The term contracts for some of the VDC products require the contracted vendors to provide certain services to our customers. These services are outlined below and can be obtained by contacting our contract vendor listed below or the VDC Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCWeb@dgs.virginia.gov.
▼ Dishwashing Compounds
The contractor for dishwashing compounds is Ecolab Inc., who can be reached at 1-888-429-9777.
The contractor is responsible for furnishing, at no cost to the customer, electronic dishwashing compound dispensers and electric rinse injectors on commercial-type dishwashing machines. For those customers choosing to use the pot & pan detergent, Solitaire, a dispenser will also be provided. In addition, the contractor is to provide monthly service calls by technically trained service personnel to all customers who purchase dishwashing compounds supplied under this contract. A written service report is to be provided to the food service manager listing the services performed and any recommendations for corrective action to be taken by the customer. In addition, within 24 hours of a customer request, the contractor is required to make emergency service calls to handle problems requiring immediate attention and correction. Test kits for chlorine and quaternary sanitizer will be provided by the vendor at no additional cost, upon request.
The following products used in commercial type dishwashing machines are included in this service:
930451 Sanitizer, quaternary liquid - Oasis Multi-Quat Sanitizer
930448 Dish detergent, chlorinated, solid pack - Solid Power
930415 Dish detergent, aluminum safe, solid pack – Solid Metal Pro
930445 Rinse drying agent, liquid - Brilliance
930450 Flatware presoak, solid pack - Silver Power
930460 De-staining agent, solid pack - Dip-it XP
930463 De-liming agent, liquid - Lime-A-Way
930455 Pot & pan detergent for sinks, solid pack – Solitaire
A concentrated, heavy duty, hand dishwashing liquid detergent (#930474) is available for those customers desiring to use that type of product.
▼ High Security Dispensing Cleaning Chemicals System
The contractor for the high security dispensing system is Native Green, LLC., who can be reached at 248-365-4219 for technical assistance or service.
930489 Pot and Pan Detergent
930498 Multi-use Chemical Dispenser (for items 930489, 930490, 930491, 930492, 930495)
930490 General Purpose Sanitizer
930495 Disinfecting Cleaner
930491 Degreaser
930492 Multi Surface Cleaner/Degreaser
930496 Foaming Hair/Hand/Body Wash
930497 Hand Sanitizer
930499 Soap/Sanitizer dispenser (for items 930496, 930497)
▼Floor Care Products
The contractor for floor finish is National Sanitary Supply. The contacts are Mr. James Hales who can be reached at 804-798-3963 or Mr. C. E. Brizendine who can be reached at 804-798-5857. The contractor is responsible for furnishing technical and field services at no charge to customers. These services include advice and counsel pertaining to the proper use of products and to provide support for problems requiring immediate attention. The contractor will also conduct custodial training seminars and furnish training manuals, upon request.
These items include the following products:
930122 Floor finish, 5 gallon
930125 Floor finish, 4/1 gallon
930118 Floor finish, 4/1 gallon
930119 Floor finish, 5 gallon
930127 Floor finish/sealer, 5 gallon
930116 Floor finish/sealer, 4/1 gallon
930130 Floor finish/sealer, 4/1 gallon
930237 Floor finish/sealer – zinc free, 5 gallon
930221 Floor stripper, non ammoniated, 4/1 gallon
930222 Floor stripper, non ammoniated, 5 gallon
930207 Floor stripper, non ammoniated, 5 gallon
930211 Floor stripper, non ammoniated, 4/1 gallon
930129 Floor maintainer, 5 gallon
930135 Spray buff, 4/1 gallon
930107 Carpet shampoo, dry rotary, 4/1 gallon
930108 Carpet shampoo, extraction, 4/1 gallon
▼Laundry Washing Compounds
► Powered Washing Compounds
The contractor for powdered laundry compounds is Birsch Industries, 757-622-0355. The contractor is responsible for furnishing and installing dispensers at no additional cost to using agencies and for visiting each commercial type laundry at least once every 60 days to check on washroom procedures. This includes taking titration tests, water hardness, pH, and performance analysis. The contractor is also required to make emergency service calls to handle problems requiring immediate attention and correction within 24 hours of such request.
930373 L- 1: Bleach, granular
930382 L-19: Detergent, medium duty
930383 L-20: Detergent, medium duty
930384 L-21: Detergent, heavy duty, high alkaline
930385 L-19: Detergent, medium duty, no handle
► Liquid Washing Compounds
The contractor for the liquid laundry compounds is Diamond Chemical Co.
The contact is Mr. Bill Cooper who can be reached at (201) 806-1561 or bcooper@diamondchem.com.The contractor is responsible for furnishing and installing, at no additional costs to customers, dispensers and for visiting each commercial type laundry at least once every 60 days to check on washroom procedures. This includes taking titration tests, water hardness tests, ph tests, and performance analysis. They are also required to make emergency service calls to handle problems requiring immediate attention within 24 hours of such request.
55 or 30 gallon containers:
930400 Destainer, liquid
930404 Detergent, concentrated
930409 Water softener, liquid
930407 Fabric softener, liquid
930406 Alkali, concentrated, liquid
930408 Laundry sour, liquid
5 gallon containers:
930401 Destainer, liquid
930403 Fabric softener/neutralizer
930405 Detergent, concentrated
930407 Fabric Softener, liquid
930410 Fabric Softener, liquid, disinfectant type
930412 Detergent, concentrated liquid
▼HAZARD COMMUNICATION STANDARD
All items marked with the
icon in the commodity section of the VDC catalog are considered hazardous and require a Material Safety Data Sheet (MSDS). When ordering these items, please review the following information.As set forth by the Hazard Communication Standard, the Virginia Distribution Center (VDC), as a distributor, is required to furnish Material Safety Data Sheets (MSDS) to all its customers who purchase hazardous chemicals.
The VDC has identified all such hazardous items it stocks and sells and has received from the various manufacturers MSDS covering each product. MSDS are available from the VDC Catalog at shopvdc.dgs.virginia.gov or by contacting the VDC.
For information on the treatment of exposure or ingestion of a hazardous chemical, refer to the instructions given on the MDSD or call the nearest regional Poison Center and give the name of the product (See the Emergency Action for Poisoning page below for emergency telephone numbers).
For information on spills, storage, transportation, or disposal of this type of product, or its container, contact the:
Department of Emergency Management
10501 Trade Court
Richmond, Virginia 23236
Their 24-Hour Emergency phone number is 1-800-468-8892.
Items listed in this catalog that are marked with the
icon have been identified by the Virginia Poison Center Network as having the potential of seriously poisoning humans. These items should be stored in areas where spills and/or access to by disturbed, mentally incompetent or underage individuals are prevented. Before use, special attention should be given to the precautions on the label.▼EMERGENCY ACTION FOR POISONING
INHALED POISON
Immediately get the person to fresh air. Avoid breathing fumes. Open doors and windows wide. If victim is not breathing, start artificial resuscitation.
POISON ON THE SKIN
Remove contaminated clothing and flood skin with water for 10 minutes. Then wash gently with soap and water and rinse.
POISON IN THE EYE
Flood the eye with lukewarm (not hot) water poured from a large glass 2 or 3 inches from the eye. Repeat for 15 minutes. Have patient blink as much as possible while flooding the eye. Do not force the eyelid open.
SWALLOWED POISON
Do NOT give anything by mouth until you have called for professional advice. Whenever a poisoning occurs, or when a person is bitten or stung, get advice from the Regional Poison Center serving your area. Call Collect.
POISON CENTERS
BLUE RIDGE POISON CENTER
Box 484, Medical Center
University of Virginia
Charlottesville, VA 22908
Toll Free 1-800-451-1428
NATIONAL CAPITAL POISON CENTER
Georgetown University Hospital
3800 Reservoir Road, N.W.
Washington, D.C. 20007
202-625-3333
Will Accept Collect Calls
CENTRAL VIRGINIA POISON CENTER
Box 522, Medical College of VA
Virginia Commonwealth University
Richmond, VA 23298
Richmond 804-828-9123
Toll Free 1-800-552-6337
Developed by the Virginia Poison Center Network. For further information, call or write your Regional Poison Center.
Quality Assurance and Product Specifications
1. How do I find out how an item is packed?
Please go to the VDC Catalog to view detailed item descriptions and up-to-date prices.
2. How can I get MSDS sheets?
Most MSDS sheets can be printed from the VDC Catalog on the web by clicking on the symbol next to the item number.
3. What is the procedure for exchanging or returning a damaged product?
Damaged product at time of delivery should be refused to the Wilson truck driver.
Damage found later is handled by return authorization, see 8 below.
4. Why do product brands change?
Brands may change when a contract changes or when purchased from a different supplier.
5. How does VDC check the quality of their products?
VDC checks product quality against purchase requirements at our on-site laboratory and kitchen.
6. Does VDC buy graded products?
Most food products VDC buys are USDA graded to assure that quality meets requirements.
7. I think this product does not meet standards, what can I do about it?
All questions concerning product quality should be sent to the Quality Assurance Manager at VDCCustomerCare@dgs.virginia.gov
8. How do I return a product to VDC?
For return authorization call Jeff Janisko at 804-328-3223
Technical Assistance
1. Does VDC have an electronic ordering system?
Yes, eVA users can place orders with VDC through their punch-out catalog. Non-eVA users, can use the VDC Web order system (OMSi). More Info
2. The VDC has not received my eVA order, what can I do?
Please report problems with eVA to eVA Customer Care at 1-866-289-7367. To avoid order duplication, the VDC advises customers to resolve eVA order issues instead of re-sending orders via the VDC fax.
The following tips may help with your eVA orders:
►Punch-out Catalog – make every attempt to use this catalog before creating an order with
‘non-catalog’ item(s).
► Split Shipping - the VDC does not accept orders with split shipping. These orders will result in a "failed" status.
► Mass edits - When completing mass edits for accounting purposes, there is no need to fill out
the shipping information. This can cause an order to split and fail to route to VDC.
► Approval flow - Please check to make sure that your order has been completely approved.
Orders must be approved or they will not route to VDC.
3. The VDC Web Order System (OMSi) will not accept my item number, what can I do?
Please see our Product Updates on the web at VDC News and search for the item number to find out if it has been replaced with a new item number or if the item has been discontinued.
4. Can someone assist me with entering an order for VDC in eVA or in OMSi?
Yes, please contact our Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov
Payments
1. How will I receive invoices?
Invoices are included with the delivery at the time you receive your order. In addition, invoices are also emailed to the billing address we have for you on file.
2. How do I make payment on VDC invoices?
The VDC accepts checks and Inter Agency Transfer Invoices (Form DA 02 039).
3. What if I have a question about a payment or invoice?
Please call the VDC Accounting Line at 804-328-3232 ext. 226.
4. How do I receive a VDC account statement?
Account statements are emailed monthly to the billing address we have for you on file. If you have a question concerning a statement, call the VDC Accounting Line at 804-328-3232 ext. 226.
5. Does VDC accept a purchase card?
No, the VDC does not currently accept charge/credit cards. We are a break even entity passing on savings to our customers. In order to maximize the savings, we have not included credit cards as a method of payment due to the associated fees. However, we are analyzing the potential effects of accepting credit cards in the future.
Tutorials
1. How to order from the VDC Punch-out Video Printable Version
2. How to create a change order in the VDC Punch-out Video Printable Version
3. How to create a new order using the VWOS Video
Ordering from VDC
Shipping and Delivery
Products
Dispensers for skin cleansers and hand sanitizers
Contractor Services
Hazard Communication Standard
Quality Assurance
Technical Assistance
Payments
Tutorials
<
>
Serving Commonwealth of Virginia State Agencies, Localities & Political Subdivisions
